Kerry Washington Personally Calls Fan Who Spoke Out About Diversity.

Kerry Washington Neutrogena

While brand ambassadors like Kerry Washington for Neutrogena and Lupita Nyong’o for Lancôme mean more diversity in beauty ads, it doesn’t always mean more diversity in actual product options.

Ebony, a consumer who called out Neutrogena for its lack of makeup options for women with darker complexions, despite having Kerry Washington as a longtime face of its brand, received a unique response.

Kerry Washington Neutrogena

After the company received her letter, she was told that a “customer service rep” would be reaching out to her via video chat. The rep turned out to be Kerry Washington, who also shared some special news with Ebony — Neutrogena would be expanding its product lines to include more shades for women of color.

“Inclusivity is a value that is core to my beliefs and a passion of mine,” Washington told PEOPLE about the new shades. “So to be able to be hands on making this technology available to everybody and also coming up with lip colors that look good on everybody … There’s no reason why women of all ethnicities should be like ‘Oh, I love this technology but there is no color for me.'”